The staff is very courteous and very forthright about what they are doing. Estimates are accurate; no sticker shock when you pick up your car. I have to give a slightly lower rating because I had them mount four new tires onto my rims and they mounted them all backwards (outside sidewalls facing in). That being said, all four tires are mounted the same and all four wheels are balanced. My wheels were also not harmed in the process (which could have been a possibility if someone really was incompetent). Everything was done right, with the exception of the mis-match of direction, and it was done at a fair price.