Ben and the guys are GREAT. Very communicative about the situation and options. They provided a loaner car for my Subaru's head gasket job. I was able to stop by and talk with Ben and meet the mechanic working on my car. We were able to talk about the job and they showed me what they were doing and why. Ben always bends over backwards to accommodate me and my family's crazy scheduling needs. You really can't pay for service this good, just give them one shot. You'll be in good hands.